Category Miscellaneous

THE NATURE OF CLIENT VALUE

Consultants often congratulate themselves gratuitously on providing great service, caring about their clients, being trusted advisers, etc and ad nauseum. Here is a simple but non-negotiable check-list to ascertain whether you are really providing premium relationship value — value by virtue…

Teams at the Top

Sensei Book Review – Teams at the Top – by Jon R Katzenbach Overview This is the book that sits at the heart of the Katzenbach approach to Top Teams; published in 1998 and copywrited to McKinsey for whom he…